No surprise that I’m a fan of the BeachMint family: JewelMint, StyleMint, BeautyMint, and the newest member ShoeMint. My closet is packed with StyleMint Ts and my daughters love the interesting accessories that JewelMint turns out each month. But if you follow any of these Mints on Facebook, or have had personal shopping experiences with them, you may have noticed that the customer service department doesn’t quite have its act together. (As a business owner myself, I have one thought for the Mints: Get with it guys…) There was the bungled launch of StyleMint Cashmere last week, and it seems that all the Mints are having supply issues. Personally, all my shopping experiences with them have been fine, BUT, my recent order with ShoeMint ran into some challenges. After ordering the Pauline’s in Wine, I received an email notifying me that they were out of stock and would I like to be wait listed. Yes, I would. I placed my (waitlisted) order on December 2 and finally received my shoes on December 20! Snaps to the customer service peeps (maybe they are reading the comments on FB) they included a little sumptin’-sumptin’ from JewelMint as an apology for the delay, and my shoes and I are now becoming acquainted.
I will say this for the quality of the shoes: It’s really good. Granted the heel height is absurd. I mean seriously, I’m almost 6’2″ in 6″ heels, and who really has the kind of day that warrants that kind of wedge (?), but for the random day that I feel the need to rock my inner Gabby Reese, I’ll take it. They fit true to size and the quality of the leather and craftsmanship is excellent.
I’ll be interested to see how the second month of ShoeMint goes. My impression is that the inaugural month was a tough one. And I’m sure that there is a segment of the shoe buying population that would love to see some diversity in the heel height options.
Overall I’ll give the Mints 4 out of 5 stars. I love the concept and the quality of the merchandise, but if they are going to keep me a captive customer they are going to have to up their game in the selection and delivery departments.
What’s your Mint shopping experience? Leave us a comment and let us know…